Service Manager – Norfolk
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Service Manager – Multi‑Service Role
Salary: £37,869 per annum
Hours: Full time, 37.5 hours per week
Location: Multi‑site (3 services)
About the role
We are looking for an experienced and confident Service Manager or a confident and experienced Deputy Manager who is ready to take the next step in their career to lead and oversee three services, managing approximately 1,000 commissioned hours across a workforce of around 45 staff, supported by one Deputy Manager working across the services.
This is a key leadership role with responsibility for delivering high‑quality, person‑centred support while ensuring services are safe, compliant, financially sustainable, and well‑led.
Key responsibilities
As Service Manager, you will:
- Provide strong leadership and operational oversight across three services
- Be accountable for around 1,000 commissioned support hours
- Line manage and develop a staff team of approximately 30 colleagues, with direct management of a Deputy Manager
- Ensure services consistently meet regulatory, contractual, and organisational standards
- Drive quality improvement, embedding person‑centred practice across all services
- Manage budgets, rotas, and staffing levels to ensure safe and efficient service delivery
- Build effective relationships with commissioners, families, and key stakeholders
- Lead on recruitment, induction, supervision, and performance management
- Prepare services for inspections and respond effectively to any action plans
About you
You will be:
- An experienced manager or deputy manager within health and social care, ideally with multi‑service or large‑scale operational responsibility
- Confident managing significant spans of control, including commissioned hours and staffing levels
- Knowledgeable about regulatory requirements and best practice in supported living / care services
- A strong people leader, able to motivate, develop, and support managers and staff teams
- Organised, resilient, and confident making decisions in a fast‑paced environment
- Committed to delivering high‑quality, person‑centred outcomes
What we offer
- Competitive salary of £37,869 per annum
- A senior leadership role with real scope to shape and improve services
- Support from an experienced operational leadership structure
- Opportunities for professional development and progression
- The chance to make a genuine difference to the lives of the people we support
- 25 days holiday including Bank Holidays, increasing with service
- Free Health Cash Back Scheme for you and your family (dental, optical, chiropractor and more)
- Employee Assistance Programme, including virtual GP access and legal advice
- Blue Light Card (paid for by us)
- Loyalty awards and life assurance
- Perkbox shopping discounts
About Us
FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.
We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.
Benefits
Testimonials
“The management team are flexible and ready to help, their attitude makes the rest of us very committed and loyal – we all help each other. It is such a lovely working environment and we supporting each other on the tough or challenging days and we know our hard word is appreciated, both by the service manager, and FitzRoy. I have never worked for another organisation where I felt so thanked and valued, with lovely incentives such as Team of the Month.”
"If we don’t encourage John to try new things, we are missing opportunities for him to find things he loves. For example, last year he was supported to go swimming for the first time in 30 years, and he absolutely loved it."
“FitzRoy is a truly fantastic place to work, the support from managers and colleagues is amazing. It’s a privilege to work for such a great company.”
Fitzroy reserve the right to close job adverts early should we receive a sufficient quality of applicants or if business need dictates.
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