Service Manager - Norfolk (Internal applicants)

FitzRoy are recruiting a Service Manager for our supported living service in Norfolk and our outreach Support at Home service covering the Norfolk area.

Salary: £36,500 per annum
Hours: Full time – 37.5 hours per week

Our Norfolk service provides care and support for 40 adults with learning disabilities and behaviours that challenge. We believe the people we support should be empowered and encouraged to participate in life to the fullest and overcome challenges presented by their condition. The team strive to encourage each individual to meet their daily living activities and achieve outcomes bespoke to them.

Based at our registered office in Norfolk, the Support at Home service supports individuals within their own homes across Norfolk. The team are enablement focused and work with individuals for a few hours each week to focus on core support areas to develop daily living skills such as managing finances or cooking a meal. We also support social inclusion to enable each person to have a presence in their community.

The Service Manager will be assisted in the day-to-day running of the service by a Senior Support Worker and will receive ongoing guidance and support from the Area Manager, ensuring effective leadership, compliance, and continuous development of the service.

Purpose of the Job

You will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform people’s lives. You will be able to develop relationships with the people we support and their families and have strong organisational skills, demonstrating your ability to prioritise your workload effectively and accurately.

You will lead and develop your team to provide sustainable quality services which truly transform people’s lives. You will also manage the quality, compliance, rota and financial requirements of the services for which you are responsible.

Outline of Responsibilities and Duties

Service Development

• Ensure person-centred approaches are in place to deliver the outcomes the people we support want and develop activities and plans which truly transform the lives of the people we support according to their needs, wishes and aspirations

• Engage with the local community and promote the involvement of the people we support and FitzRoy’s profile

• Complete regular audits for quality, compliance, and business performance in line with FitzRoy requirements and report on progress, creating effective action plans for improvement where needed

• Create and review annual business plans and take action to meet agreed performance indicators

• Provide a safe working environment for the people we support, staff members and visitors

Team and Resource Management

• Recruit, develop and motivate staff members and volunteers to meet the needs of the people we support to empower them to deliver a quality service which is always compliant

• Ensure team members are performance managed effectively, giving clear expectations for standards

• Identify areas of key responsibilities for staff members which develop their roles, add value to the service for the people we support and engage them fully as members of the FitzRoy team

• Ensure rotas are effectively managed to utilise resources efficiently to meet the needs of the people we support

• Be accountable for the financial performance of your location and for the financial plans for the people you support

• Ensure all records and reports are completed in an accurate and timely way and that administrative processes are adhered to

Communication Excellence

• Ensure opportunities arise for the people you support to have a voice in their service, FitzRoy and the wider community in as many ways as possible

• Promote the meaningful, active involvement of the people we support in the continuation of quality services

• Promote equal opportunities, cultural diversity and the rights of people and ensure everyone is treated with respect and dignity

• Establish and maintain effective communications with the people we support, their families, the local community, and local professional networks

• Positively manage internal communications to ensure staff members, volunteers, the people we support, and family members are aware of key decisions and keep the organisation informed through the line management structure

• Maintain a strong customer focus through continuous improvement

What are the Benefits?

• 25 days holiday plus Bank Holidays – increasing with service

• Free membership of our Health Cash Back Scheme for you and your family – claim back money on services such as Dental, Optical, Chiropractor and many more

• An Employee Assistance programme which includes virtual GPs, Legal advice and more

• Paid DBS

• Training and Development to further your skills

• Loyalty awards and life assurance

• Perkbox shopping discounts

• Holiday top-up scheme