Property Assistant (12-Month Fixed-Term Contract)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Make a difference through safe, high-quality homes.
We're looking for a proactive and organised Property Assistant to join our Property Team on a 12-month fixed-term contract. This is a varied role where you'll work with Service Managers, Housing Associations, Registered Providers and private landlords to help ensure the people we support live in safe, well-maintained homes.
You'll be confident building relationships, resolving property issues, and holding external partners to account to ensure repairs and maintenance are completed to a high standard. Alongside this, you'll provide vital administrative support to the Property Team, helping to maintain accurate records, monitor compliance and support the effective management of our property portfolio.
Key Responsibilities
• Act as the main Property Team contact for properties managed by Registered Providers, Housing Associations and private landlords.
• Work with Service Managers to identify and resolve property issues, ensuring repairs are progressed and completed in a timely manner.
• Build positive relationships with external landlords while confidently challenging poor performance and escalating concerns where necessary.
• Manage repair cases from initial report through to resolution, keeping accurate records and providing regular updates.
• Support formal complaints and Housing Ombudsman referrals where required to achieve positive outcomes.
• Maintain property records, contractor information and supplier compliance documentation.
• Support the Property Team with compliance activities, reporting and the maintenance of property management systems.
• Carry out occasional service visits to understand property issues and support continuous improvement.
About You
You'll be organised, proactive and an excellent communicator with strong administrative skills and attention to detail. You'll enjoy building relationships, solving problems and working collaboratively while having the confidence to challenge where standards are not being met.
Experience in property, housing, facilities management, compliance or a similar administrative role would be an advantage, but we welcome applicants with transferable skills and a willingness to learn.
Join a supportive and collaborative team where your work will make a real difference to the quality, safety and compliance of the homes we provide.
About Us
FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.
We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.
Benefits
Testimonials
“The management team are flexible and ready to help, their attitude makes the rest of us very committed and loyal – we all help each other. It is such a lovely working environment and we supporting each other on the tough or challenging days and we know our hard word is appreciated, both by the service manager, and FitzRoy. I have never worked for another organisation where I felt so thanked and valued, with lovely incentives such as Team of the Month.”
"If we don’t encourage John to try new things, we are missing opportunities for him to find things he loves. For example, last year he was supported to go swimming for the first time in 30 years, and he absolutely loved it."
“FitzRoy is a truly fantastic place to work, the support from managers and colleagues is amazing. It’s a privilege to work for such a great company.”
Fitzroy reserve the right to close job adverts early should we receive a sufficient quality of applicants or if business need dictates.
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