This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: North Walsham, Norfolk
Service Type: Supported living
Hours: 37.5 hours per week (Full Time)
15 hours per week – administrative / office-based duties
22.5 hours per week – direct support in the service
Salary: £26,102.58 per annum
Reporting to: Service Manager & Deputy Manager
About the Role
We are looking for a passionate and experienced Senior Support Worker to join our Supported Living service in the North Walsham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, enabling people to live independently in their own homes and remain active members of their local community.
As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.
Key Responsibilities
Promoting Best Practice
Support teams to deliver person-centred support that reflects individuals’ needs, wishes and aspirations
Promote an open, inclusive and safe working culture
Complete quality and compliance audits and support improvement action plans
Support the achievement of service KPIs
Promote health and safety across the service
Act as an ambassador for FitzRoy within the local community and with external agencies
Champion organisational initiatives, including digital transformation
Supervisory & Leadership Support
Role model positive and inclusive team working
Support managers with rota planning, staffing cover and absence management
Allocate tasks and lead shifts to ensure effective service delivery
Provide guidance, supervision and support to Support Workers
Conduct support and development meetings and return-to-work interviews
Support the induction of new starters, bank and agency staff
Act as a first point of contact for day-to-day staff queries
Respond appropriately to emergencies in line with service protocols
Administration & Compliance (15 hours per week)
Ensure accurate and timely completion of records and reports
Maintain quality monitoring systems and digital records
Support the management of finances for people we support, in line with policy
Oversee medication management, audits and compliance
Use and support staff with digital systems such as ORS and Digital Support Plans
Carry out staff observations to support training and compliance
Direct Support (22.5 hours per week)
Provide hands-on support to people living in supported living accommodation and within the community across the Fakenham area
Support individuals to achieve personal goals, maintain independence and access education, work and social activities
Build positive relationships with people we support, families and professionals
What We’re Looking For
Experience as a Support Worker, ideally 2 years with some supervisory or senior responsibilities
Strong leadership, organisation and communication skills
A commitment to person-centred, supported living services
Confidence balancing administrative responsibilities with direct support
A full UK driving licence and access to your own vehicle (essential)
What We Offer
£13.35 per hour
30 days holiday including Bank Holidays (pro rata) – increasing with service
Free Blue Light Card and paid DBS
Health Cash Plan – claim back on dental, optical, physio & more
Perkbox discounts on shopping, food, days out & wellbeing
Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more
Loyalty awards and life assurance
Full training and genuine opportunities for career progression
About Us
FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.
We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.
Benefits
30 days holiday rising with service
Staff recognition scheme
Investment in training and development
Paid
DBS
Enhanced pay for weekends and overtime
Team
bonus
Healthcare cash back plan
Employee assistance programme
Pension and life assurance
Employee assistance programme
Paid
DBS
Testimonials
“It’s hard to put into words what has motivated me to stay at FitzRoy for 50 years. I love working with the people we support, it really is all down to them. The connection you make with them and the difference you are making is the real delight of the job.”
“You don’t become a support worker unless you want to help people and make a difference to someone’s life. That’s what made me want to do this job – I have always been a caring person and I wanted to help give people with learning disabilities a voice.”
“FitzRoy is such an incredible place to work, everyone really cares about the people we support. I am genuinely passionate about improving their quality of life, and when you see the people we support achieving a goal I feel immense job satisfaction.”
Fitzroy reserve the right to close job adverts early should we receive a sufficient quality of applicants or if business need dictates.
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