30 days holiday
Enhanced weekend pay
Team bonus

Senior Support Worker - Fakenham

Salary £26,102.58
Location Fakenham, Norfolk
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Senior Support Worker

Location: Fakenham (community-based)
Service Type: Support at Home Service
Hours: 37.5 hours per week (Full Time)

Contract: 6 month fixed term with potential to go permanent 

  • 15 hours per week – administrative / office-based duties

  • 22.5 hours per week – direct support in the community
    Salary: £26,102.58 per annum (£13.35 per hour)
    Mileage: £0.45 per mile (paid while on support)
    Reporting to: Service Manager & Deputy Manager

About the Role

We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community.

As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.

Key Responsibilities

Promoting Best Practice

  • Support teams to deliver person-centred support that reflects individuals’ needs, wishes and aspirations

  • Promote an open, inclusive and safe working culture

  • Complete quality and compliance audits and support improvement action plans

  • Support the achievement of service KPIs

  • Promote health and safety across the service

  • Act as an ambassador for FitzRoy within the local community and with external agencies

  • Champion organisational initiatives, including digital transformation

Supervisory & Leadership Support

  • Role model positive and inclusive team working

  • Support managers with rota planning, staffing cover and absence management

  • Allocate tasks and lead shifts to ensure effective service delivery

  • Provide guidance, supervision and support to Support Workers

  • Conduct support and development meetings and return-to-work interviews

  • Support the induction of new starters, bank and agency staff

  • Act as a first point of contact for day-to-day staff queries

  • Respond appropriately to emergencies in line with service protocols

Administration & Compliance (15 hours per week)

  • Ensure accurate and timely completion of records and reports

  • Maintain quality monitoring systems and digital records

  • Support the management of finances for people we support, in line with policy

  • Oversee medication management, audits and compliance

  • Use and support staff with digital systems such as ORS and Digital Support Plans

  • Carry out staff observations to support training and compliance

Direct Support (22.5 hours per week)

  • Provide hands-on support to people in their own homes and in the community across the Fakenham area

  • Support individuals to achieve personal goals, maintain independence and access community activities

  • Build positive relationships with people we support, families and professionals

  • Travel between support visits, claiming mileage at £0.45 per mile

What We’re Looking For

  • Experience as a Support Worker, ideally with some supervisory or senior responsibilities

  • Strong leadership, organisation and communication skills

  • A commitment to person-centred, community-based support

  • Confidence balancing administrative responsibilities with direct support

  • A full UK driving licence and access to your own vehicle (essential)

  • Ability to travel across the Fakenham area

What We Offer

  •  £12.35 per hour

  •  £0.45 per mile + paid travel time

  •  30 days holiday including Bank Holidays (pro rata) – increasing with service

  •  Free Blue Light Card and paid DBS

  •  Health Cash Plan – claim back on dental, optical, physio & more

  •  Perkbox discounts on shopping, food, days out & wellbeing

  •  Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more

  •  Loyalty awards and life assurance

  •  Full training and genuine opportunities for career progression

 

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

30 days holiday rising with service

Staff recognition scheme

Investment in training and development

Paid
DBS

Enhanced pay for weekends and overtime

Team
bonus

Healthcare cash back plan

Employee assistance programme

Pension and life assurance

Employee assistance programme

Paid
DBS

“It’s hard to put into words what has motivated me to stay at FitzRoy for 50 years. I love working with the people we support, it really is all down to them. The connection you make with them and the difference you are making is the real delight of the job.”

“You don’t become a support worker unless you want to help people and make a difference to someone’s life. That’s what made me want to do this job – I have always been a caring person and I wanted to help give people with learning disabilities a voice.”

“FitzRoy is such an incredible place to work, everyone really cares about the people we support. I am genuinely passionate about improving their quality of life, and when you see the people we support achieving a goal I feel immense job satisfaction.”

Fitzroy reserve the right to close job adverts early should we receive a sufficient quality of applicants or if business need dictates.

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